Refund Policy
A legal disclaimer
The explanations and information provided in this Refund Policy are only general and high-level explanations. They do not constitute legal advice and should not be relied upon as such. Because each business has unique circumstances, you should consult a qualified attorney if you require legal guidance. This Refund Policy is intended to establish the legal relationship between Punta Brava Apparel and its customers regarding refunds.
Introduction
This Refund Policy applies to purchases made through the Punta Brava Apparel website. By placing an order, you agree to the terms outlined here, in addition to our Terms & Conditions, Shipping Policy, and Privacy Policy.
Timeframe for Refund Requests
Refund requests must be made within 30 days of the date the order was delivered. Requests received after this period may not be eligible for refund.
Conditions for Refund
To be eligible for a refund, products must be returned in new, unused, and unwashed condition, with all original tags and packaging intact. Products that show signs of wear, damage, or alteration will not be eligible for refund.
Non-Refundable Items
Certain products are final sale and cannot be refunded. These include clearance items, promotional items, and customized or personalized products.
Refund Method
Approved refunds will be issued to the original payment method used at checkout. Please allow 5 to 7 business days after we receive and inspect the returned item for the refund to be processed. Processing times may vary depending on your payment provider.
Return Shipping Costs
Unless the item arrived damaged, defective, or incorrect, customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as Punta Brava Apparel is not responsible for items lost or damaged during return transit.
Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. Punta Brava Apparel will provide instructions for return or replacement at no additional cost to the customer.
Exchanges
Exchanges may be offered for the same product in a different size or color, subject to availability. If the requested item is not available, a refund will be processed instead.
Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please contact us at:
Punta Brava Apparel
KM 4.9 Interior
Hatillo, PR 00659
puntabrava00659@gmail.com